Studio Policies

In the Studio

Please understand that in order to maintain the most efficient schedule possible, Pilates Defined requires a 24-hour notice of cancellation by phone or email for all scheduled privates, duets, and equipment classes. Instructors are not on standby for classes, and no-shows will be charged.

• Checks, cash, Visa, and MasterCard are accepted.

• Gift cards are available.

• All sales are final. Packages may be transferred, but not refunded.

• Please respect fellow students by turning off cell phones.

• It is your choice to wear socks or to be barefoot during your class, but please remove shoes upon entering the studio.

Your Membership

• Classes roll over to the next month if you don’t use all of your classes that month. However, you can’t pull classes from an upcoming month for use during a current month.

• Classes expire at the end of your membership term.

• There are no holds for memberships unless you have a medical emergency.

• All memberships include 8 complimentary virtual mat classes a month. To attend these virtual classes or receive the recordings, log in to your Wellness Living account, go to the schedule, and register for the classes.

• All members receive a 20% discount off one single service (class or session) per month. (The same service as your membership.) Email info@pilates-defined.com to use your one-time monthly discount.